Privacy Policy
Effective date: [insert date]
1. About this Privacy Policy
Fevanti is committed to respecting and protecting your privacy.
This Privacy Policy explains how Helen Fee trading as Fevanti, ABN 92 667 191 612 (“Fevanti”, “we”, “our” or “us”), collects, holds, uses and discloses personal information.
It applies when you:
visit fevanti.com.au or another website operated by Fevanti;
complete the AI Altitude diagnostic or another Fevanti assessment;
download free resources or subscribe to Fevanti communications;
purchase a digital product;
contact us or book a meeting;
participate in a workshop, advisory engagement or other Fevanti service; or
otherwise interact with Fevanti.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Fevanti, we will handle personal information in accordance with those requirements. We aim to follow the principles described in this policy even where a particular legal obligation does not apply.
By providing personal information to us, you acknowledge that it will be handled as described in this Privacy Policy.
2. What personal information we collect
The personal information we collect depends on how you interact with Fevanti.
Information you provide directly
We may collect:
your name;
email address;
telephone number;
job title, business name and industry;
information included in contact forms, emails or meeting bookings;
newsletter and communication preferences;
account, transaction and purchase information;
billing details, excluding complete payment-card details processed directly by our payment provider;
feedback, survey responses and testimonials;
information shared during advisory engagements, workshops or discovery conversations; and
other information you choose to provide.
Diagnostic and assessment information
When you complete AI Altitude or another Fevanti diagnostic, we may collect information about:
your role and leadership responsibilities;
your organisation’s use of AI;
business priorities, opportunities and constraints;
team capability, confidence and readiness;
decision-making and governance practices;
your answers, diagnostic profile, stage and results; and
resources or recommendations provided to you.
Please avoid including confidential, highly sensitive or unnecessary personal information in free-text fields.
Fevanti diagnostics are intended to provide general educational and business guidance. They are not used to make automated decisions that produce legal or similarly significant effects about you.
Information collected automatically
When you use our website or digital services, we and our technology providers may automatically collect:
IP address;
browser and device type;
operating system;
approximate location based on IP address;
pages viewed and links selected;
referring website;
date and time of access;
session and usage information;
cookie identifiers; and
website performance and analytics information.
Information from third parties
We may receive personal information from:
referral partners;
event or workshop organisers;
social and professional platforms such as LinkedIn;
publicly available business sources;
payment and ecommerce providers;
scheduling platforms; and
people who introduce or refer you to Fevanti.
We will only collect and use this information where it is reasonably necessary for our activities or where otherwise permitted by law.
3. Sensitive information
Fevanti does not ordinarily need to collect sensitive information, such as health information, political opinions, religious beliefs or information about racial or ethnic origin.
Please do not provide sensitive information unless it is genuinely relevant and we have agreed to receive it.
Where we collect sensitive information, we will obtain consent where required and handle it in accordance with applicable law.
4. Why we collect and use personal information
We may use personal information to:
Provide Fevanti products and services
This includes:
delivering digital products and free resources;
processing and managing purchases;
providing access to downloads or online content;
administering AI Altitude and other diagnostics;
generating diagnostic profiles, results and recommendations;
delivering workshops, advisory work and other engagements;
managing appointments and enquiries;
providing customer support; and
communicating about products or services you have requested.
Communicate with you
We may use your information to:
respond to enquiries;
send transactional and service-related messages;
provide information you have requested;
send Fevanti insights, newsletters, offers and updates where we have the appropriate consent or permission; and
invite you to provide feedback.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or contacting us.
Unsubscribing from marketing will not prevent us from sending essential transactional or service-related communications, such as purchase confirmations or information required to deliver a product you ordered.
Operate and improve Fevanti
We may use information to:
understand how people use our website, diagnostics and resources;
improve our products, content and customer experience;
develop new services and resources;
measure campaign and website performance;
maintain business and financial records;
detect or prevent misuse, fraud and security incidents;
manage disputes and enforce our agreements; and
comply with legal, tax, accounting and regulatory obligations.
Where appropriate, we may use aggregated or de-identified information for research, reporting, service improvement and business analysis. We will take reasonable steps to ensure this information does not identify an individual.
5. Direct marketing
We may send you marketing communications where:
you have expressly consented;
consent can reasonably be inferred in the circumstances; or
we are otherwise permitted to do so by law.
Our commercial electronic messages will identify Fevanti and provide a way to unsubscribe.
We will not automatically subscribe you to marketing communications merely because you submit a general contact enquiry, unless you also provide the relevant consent or the law otherwise permits it.
You may withdraw your consent or unsubscribe at any time. We may retain limited information on a suppression list so that we can respect your request not to receive future marketing.
6. Cookies and analytics
Fevanti and its service providers may use cookies and similar technologies.
These may include:
essential cookies, which support basic website functionality and security;
preference cookies, which remember selections or settings;
analytics cookies, which help us understand website traffic and usage; and
performance cookies, which help us identify and address technical issues.
We may use Google Analytics or similar analytics services. These services may collect information about how you use our website and may process information outside Australia.
You can manage or disable cookies through your browser settings and, where provided, through our website cookie controls. Disabling certain cookies may affect how parts of the website operate.
Fevanti does not currently use personal information collected through its website for third-party targeted advertising. If this changes, we will update this policy and implement any required consent controls.
7. How we disclose personal information
We may disclose personal information to third parties that help us operate Fevanti, including providers of:
website hosting and development;
diagnostic and form technology;
ecommerce and payment processing;
digital-product delivery;
email marketing and customer communications;
analytics and website-performance services;
cloud storage and document management;
appointment scheduling;
video conferencing;
accounting, legal and professional services; and
IT support and security.
These providers may only receive the information reasonably required to perform their services.
We may also disclose personal information:
with your consent;
to a person or organisation you ask us to work with;
to protect Fevanti’s rights, property or security;
to investigate suspected fraud, misuse or unlawful activity;
where required or authorised by law, regulation, court order or government authority; or
as part of a sale, restructure, merger or transfer of all or part of the business.
Fevanti does not sell or rent personal information to third parties.
8. Payment information
Payments may be processed by a third-party payment provider.
Fevanti does not ordinarily receive or store your complete payment-card number or security code. Payment providers process this information under their own privacy policies and security practices.
We may retain transaction details such as your name, email address, product purchased, amount paid, invoice information and transaction status.
9. Overseas processing and disclosure
Some of Fevanti’s technology and service providers operate or store information outside Australia.
As a result, personal information may be processed in countries including Australia and the United States, as well as other countries in which our providers or their subcontractors operate.
Privacy laws in those countries may differ from Australian privacy laws.
Where required by law, Fevanti will take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements.
A current list of Fevanti’s principal technology providers and their privacy information may be requested by contacting us.
10. Data security
Fevanti takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include:
using established third-party service providers;
access controls and authentication;
limiting access to information to those who reasonably require it;
secure transmission methods where available;
account and password-management practices;
maintaining backups where appropriate; and
periodically reviewing the information we collect and the systems we use.
No internet transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted online or stored electronically.
You are responsible for keeping any account credentials, download links or access details provided to you secure.
11. Confidential business information
Information shared with Fevanti during an advisory engagement will be handled as confidential where appropriate.
Additional confidentiality obligations may be set out in Fevanti’s Terms and Conditions, engagement letter, proposal, statement of work or another agreement with you.
This Privacy Policy concerns personal information. It does not replace any separate contractual obligations relating to confidential commercial information or intellectual property.
12. Data breaches
If Fevanti becomes aware of a data breach, we will assess and respond to it promptly.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
13. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and business requirements.
Depending on the information, this may include:
purchase, billing, tax and accounting records retained for at least the period required by Australian law, which will commonly be five years;
advisory and client records retained for the engagement period and for a reasonable period afterward;
diagnostic responses and results retained while reasonably required to deliver, improve or support the diagnostic;
contact and enquiry information retained while the enquiry or business relationship remains relevant;
analytics information retained according to the settings of the relevant analytics provider; and
marketing subscription information retained until you unsubscribe, withdraw consent or the information is no longer required.
We may retain limited records after an unsubscribe or deletion request where necessary to document the request, comply with law, resolve a dispute or prevent further unwanted communications.
When information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it.
14. Accessing and correcting your information
You may contact us to request:
access to personal information we hold about you; or
correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.
We will respond within a reasonable period.
In some circumstances, the law may allow or require us to refuse access. Where appropriate, we will explain the reason for the refusal and the available complaint options.
We may need to verify your identity before providing access or making a correction.
15. Deletion and withdrawal of consent
You may ask us to delete personal information or withdraw consent for a particular use.
We will consider the request and take reasonable action where applicable. We may need to retain certain information to:
comply with legal, tax or accounting obligations;
complete a transaction or deliver a purchased product;
establish, exercise or defend legal claims;
maintain security and fraud-prevention records; or
record and respect an unsubscribe request.
Withdrawal of consent does not affect handling that occurred before consent was withdrawn.
16. Links and third-party services
The Fevanti website and communications may contain links to third-party websites, platforms or services.
Fevanti is not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies before providing personal information.
17. Children’s privacy
Fevanti’s products and services are designed for business leaders and other adult professionals. They are not directed to children.
We do not knowingly collect personal information from anyone under 18 without appropriate consent. If you believe a child has provided personal information to Fevanti, please contact us so that we can review and, where appropriate, delete it.
18. Privacy enquiries and complaints
For questions, access or correction requests, or privacy complaints, contact:
Privacy contact: Helen Fee
Business: Helen Louise Fee trading as Fevanti
Email: hello@fevanti.com.au
Website: fevanti.com.au
Postal address: [insert business postal address, or remove this line if you do not publish one]
Please provide enough information for us to understand and investigate your request.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
19. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to:
our products or services;
the technology providers we use;
our information-handling practices; or
applicable legal and regulatory requirements.
The latest version will be published on our website with the updated effective date.
Where a change is significant, we may also provide additional notice through our website or direct communications.
20. Contact Fevanti
Questions about this Privacy Policy may be sent to:
Helen Louise Fee trading as Fevanti
Email: hello@fevanti.com.au
Website: fevanti.com.au
